Smartvisit Solutions understands that privacy is important to you.

SVS is also subject to the requirements of the National Privacy Principles (NPPs) which are contained in the Privacy Act 1988 (Privacy Act) and which govern how private sector organisations handle personal information. Personal information is basically information that can identify you. Our Privacy Policy applies to all the entities in the Smartvisit Solutions Pty Ltd group (collectively described as SVS), which are listed at the end of this Policy.

We collect the following type of information:

(i) Personal information collected from customers includes name, address, contact details, credit card details;

(ii) Personal information collected from business contacts includes name, business position, and business telephone and fax numbers and email addresses;

(iii) Personal information collected from our employees and contractors includes all information required for the employment or contractual relationship;

Generally, all personal information is collected directly from you, or with your consent, and our policy is to collect only personal information that we need for a particular purpose. We do not collect personal information that we do not need.

SVS collects personal information in order to provide our customers with our products or services, and in order to manage our relationship with our customers and with the people we do business with.

In relation to our customers, SVS may also request information about you in order to help you decide which of our products or services would best suit your requirements.

We will not collect sensitive information about you (such as details of your race, political beliefs, religion or health) without your consent.

The personal information collected from you by SVS is used:

(i) to provide our customers with our products or services and to notify our customers about existing or new SVS products or services or promotions from time to time; and

(ii) to notify our customers about existing or new products or services or promotions from time to time offered by one of SVS’ business partners.

If at any time you no longer wish to be notified about products or services or promotions offered by SVS or SVS’ business partners, please let us know by contacting Privacy Officer (contact details are set out at 7 below).

(a) Outsourcing

Personal information collected by SVS may be disclosed to third parties to whom SVS contracts out specialised functions (including mailing houses and printing companies). If SVS does disclose personal information to third party contractors under outsourcing or contracting arrangements, SVS takes steps to ensure that those contractors:

(i) comply with SVS’ Privacy Policy when they handle your personal information, and

(ii) are authorised only to use personal information in order to provide the services or to perform the functions required by SVS.

(b) Disclosures required by law.

For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors or in accordance with other laws.

(c) Other Disclosures

Personal information collected by SVS may be disclosed to its related bodies corporate for the purpose of enabling those related bodies corporate to support the overall operations of the group.

SVS does not sell, rent or trade personal information to or with third parties.

Under the Privacy Act, you have a right to seek access to information which SVS holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to exercise your right under the Privacy Act to seek access to the personal information that SVS holds about you, we ask that you contact SVS’s Privacy Officer (details at point 7 below), who will explain how SVS will handle your access request.

We will assume (unless you tell us otherwise) that your request for access relates to our current records about you. These current records include personal information about you which is included in our databases and in paper files, and which may be used by SVS on a day-to-day basis.

To provide you with access to this personal information, SVS would ordinarily provide you with a print-out of the relevant personal information from our databases, or with photocopies of records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one printout of this information only. Ordinarily, SVS will not charge you for the cost of providing this type of access to these records.

For legal and administrative reasons, SVS may also store records containing personal information in its archives. You may seek access to the records held by SVS which are not current records, but if you do so, we may charge you for the cost of providing access.

If you are of the view that personal information about you is not accurate, complete or up to date, please provide SVS’s Privacy Officer with your request for correction (contact details are set out at 7 below). SVS’s policy is to consider any requests for correction in a timely way.

This privacy statement outlines SVS’s approach to all personal information we handle, whether collected online or offline. However, particular issues that arise in the online environment are noted below.

Sometimes we may generate statistics about how many people visit our site and what they look at. This enables us to keep our site relevant and useful. Generally the information we collect and use about website usage will not identify you, only the computer you are using. Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either refuse cookies or prompt you before accepting them.

Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than [www.svsagentbooking.com] please understand that we are not responsible for the privacy practices of that site. You may wish to review the privacy policies of each site you visit.

If you have any questions or comments about this privacy policy, or if you wish to complain about how we have handled personal information about you, please contact SVS’s Privacy Officer:

(i) by telephone 02 9906 2711 (Int’l +61 2 9906 2711); or

(ii) by facsimile 02 9906 4711 (Int’l +61 2 9906 4711); or

(ii) by e-mail info@smartvisitsolutions.com; or

(ii) by letter Suite 303, 272 Pacific Hwy, Crows Nest, NSW 2065.